Gestão & Produção
https://www.gestaoeproducao.com/article/doi/10.1590/1806-9649-2023v30e6122
Gestão & Produção
Artigo Original

Identification and prioritization of performance for trade decisions indicators: an application of Value Focused Thinking and Analytic Network Process

Alisson Maciel Dagostin; Bruna Cristine Scarduelli Pacheco; Claudio Luis Piratelli; Vera Mariza Henriques de Miranda Costa

Downloads: 0
Views: 313

Abstract

Abstract: The development of a Performance Measurement System (PMS) in an organization is essential in order to adequately monitor operations and enable correct and timely decision-making. However, many organizations implement PMSs and are not successful, mainly because they neglect the design phase, which informs what has to be measured. Designing a PMS is a complex decision problem that involves multiple stakeholders. The objective of this research is to identify and prioritize the commercial performance indicators most valued by the stakeholders in this area in a company in the metal-mechanical segment. The research was divided into two stages, the first being a PO Soft (constructivist) approach: Value Focused Thinking - VFT, to identify performance indicators; and, in the second stage, the application of the PO Hard (Rationalist) Multicriteria Decision Support Method: Analytic Network Process - ANP, for modeling and prioritizing these. As a result, 30 performance indicators were identified, the most important ones being: percentage of target achievement, sales to new customers and percentage of growth for each customer. The results found proved to be capable of assisting the definition of strategy and business management in addition to the identification of indicators not monitored by the organization.

Keywords

Performance measurement system, VFT, ANP, Commercial decision

Referências

Ackermann, F., & Eden, C. (2011). Strategic management of stakeholders: theory and practice. Long Range Planning, 44(3), 179-196. http://dx.doi.org/10.1016/j.lrp.2010.08.001.

Almeida, A. T., Morais, D. C., Costa, A., & Alencar, L. H. (2012). Decisão em grupo e negociação: métodos e aplicações. São Paulo: Atlas.

Almeida, S. D., Morais, D. C., & Almeida, A. T. (2014). Agregação de pontos de vista de stakeholders utilizando o Value-Focused Thinking associado à mapeamento cognitivo. Production, 24(1), 144-159. http://dx.doi.org/10.1590/S0103-65132013005000037.

Barclay, C., & Osei-Bryson, K. (2010). Project performance development framework: an approach for developing performance criteria & measures for information systems (IS) projects. International Journal of Production Economics, 124(1), 272-292. http://dx.doi.org/10.1016/j.ijpe.2009.11.025.

Carlucci, D. (2010). Evaluating and selecting key performance indicators: an ANP-based model. Measuring Business Excellence, 14(2), 66-76. http://dx.doi.org/10.1108/13683041011047876.

Choong, K. K. (2014). Has this large number of performance measurement publications contributed to its better understanding? A systematic review for research and applications. International Journal of Production Research, 52(14), 4174-4197. http://dx.doi.org/10.1080/00207543.2013.866285.

Choong, K. K. (2018). Use of mathematical measurement in improving the accuracy (reliability) & meaningfulness of performance measurement in businesses & organizations. Measurement, 129(1), 184-205. http://dx.doi.org/10.1016/j.measurement.2018.04.008.

Coelho, G. O. (2017). Identificação de políticas de segurança e saúde para a promoção do envelhecimento ativo dos trabalhadores da indústria utilizando value focused thinking (Master’s thesis). Instituto Tecnológico de Aeronáutica, São José dos Campos.

Costa, T. C., & Belderrain, M. C. N. (2009). Decisão em grupo em métodos multicritério de apoio à decisão. In 15º Encontro de Iniciação Científica e Pós Graduação do Instituto Tecnológico de Aeronáutica (pp. 19-22). São José dos Campos: Instituto Tecnológico de Aeronáutica.

Hernández, C. T., Marins, F. A. S., & Salomon, V. A. P. (2011). Análise da importância dos indicadores de desempenho da logística reversa mediante a utilização do Analytic Network Process. In Simpósio de Pesquisa Operacional (p. 43). Ubatuba: SOBRAPO.

Keathley-Herring, H. (2017). An approach to quantify the factors that affect performance measurement system implementation. Engineering Management Journal, 29(2), 63-73. http://dx.doi.org/10.1080/10429247.2017.1298181.

Keeney, R. L. (1992). Value-focused thinking: a path to creative decision making (p. 432). Cambridge: Harvard University.

Keeney, R. L. (1994). Using values in operations research. Operations Research, 42(5), 793-813. http://dx.doi.org/10.1287/opre.42.5.793.

Keisler, J., Turcotte, D. A., Drew, R., & Johnson, M. P. (2014). Value-focused thinking for community-based organizations: objectives and acceptance in local development. EURO Journal on Decision Processes, 2(3-4), 221-256. http://dx.doi.org/10.1007/s40070-014-0032-y.

Kibira, D., Brundage, M. P., Feng, S., & Morris, K. C. (2018). Procedure for selecting key performance indicators for sustainable manufacturing. Journal of Manufacturing Science and Engineering, 140(1), 011005. http://dx.doi.org/10.1115/1.4037439.

Marttunen, M., Lienert, J., & Belton, V. (2017). Structuring problems for Multi-Criteria Decision Analysis in practice: a literature review of method combinations. European Journal of Operational Research, 263(1), 1-17. http://dx.doi.org/10.1016/j.ejor.2017.04.041.

Medel-González, F., García-Ávila, L., Hernández, C., & Medel-González, M. (2015). Procedimiento para la evaluación del desempeño ambiental: aplicación em el sector energético cubano. Gestão & Produção, 22(3), 463-479. http://dx.doi.org/10.1590/0104-530X101-12.

Mingers, J. (2011). Soft OR comes of age but not everywhere! Omega, 39(6), 729-741. http://dx.doi.org/10.1016/j.omega.2011.01.005.

Mingers, J., & Rosenhead, J. (2004). Problem structuring methods in action. European Journal of Operational Research, 152(3), 530-554. http://dx.doi.org/10.1016/S0377-2217(03)00056-0.

Moons, K., Waeyenbergh, G., Pintelon, L., Timmermans, P., & Ridder, D. (2019). Performance indicator selection for operating room supply chains: an application of ANP. Operations Research for Health Care, 23(1), 100229. http://dx.doi.org/10.1016/j.orhc.2019.100229.

Neely, A. (1998). Measuring business performance. London: Economist Books.

Neely, A., Bourne, M., Mills, J., Platts, K., & Richards, H. (2002). Strategy and performance: getting the measure of your business. Cambridge: Cambridge University Press. http://dx.doi.org/10.1017/CBO9780511753695.

Neely, A., Gregory, M., & Platts, K. (1995). Performance measurement system design - a literature review and research agenda. International Journal of Operations & Production Management, 15(4), 80-116. http://dx.doi.org/10.1108/01443579510083622.

Pacheco, B. C. S. (2019). Sistemas de medição de desempenho para programas de pós-graduação: uma aplicação em um programa de pós-graduação em biotecnologia (Doctoral dissertation). Universidade de Araraquara, Araraquara.

Pacheco, B. C. S., Françozo, R. V., Piratelli, C. L., Belderrain, M. C. N., & Amaral, A. C. (2019a). Value Focused Performance indicators for graduate programs. Pesquisa Operacional, 39(3), 497-519. http://dx.doi.org/10.1590/0101-7438.2019.039.03.0497.

Pacheco, B., Piratelli, C., Silva, E., & Belderrain, M. C. (2019b). The design of a performance measurement system for a fruit processing equipment manufacturer. International Journal of the Analytic Hierarchy Process, 11(3), 331-354. http://dx.doi.org/10.13033/ijahp.v11i3.640.

Paiva, M. L. U. G., & Daher, S. F. D. (2016). Abordagem VFT para estruturação de problema para melhoria da produção mais limpa em empresa de confecções do agreste pernambucano. In Anais do XLVII Simpósio Brasileiro de Pesquisa Operacional (pp. 437-447). Vitória: SBPO.

Piratelli, C. L. (2010). Medidas de avaliação de desempenho de uma instituição de ensino superior: uma abordagem de pesquisa operacional (Doctoral dissertation). Instituto Tecnológico de Aeronáutica, São José dos Campos.

Piratelli, C. L., & Belderrain, M. C. N. (2010). Supporting the design of a performance measurement system with the analytic network process. International Journal of the Analytic Hierarchy Process, 2(1), 44-65. http://dx.doi.org/10.13033/ijahp.v2i1.72.

Saaty, T. L. (2005). The Analytic Network Process. In T. L. Saaty & L. G. Vargas (Eds.), Decision making with the analytic network process: economic, political, social and technological applications with benefits, opportunities, costs and risks (pp. 1-26). New York: Springer.

Saaty, T. L., & Peniwati, K. (2007). Group decision making: drawing out and reconciling differences. Pittsburgh: RWS Publications.

Salomon, V. A. P., & Montevecchi, J. (1998). Método de análise em redes: sucessor do método de análise hierárquica. Produto e Produção, 2(3), 107-117.

Van Looy, A., & Shafagatova, A. (2016). Business process performance measurement: a structured literature review of indicators, measures and metrics. SpringerPlus, 5(1), 1797. http://dx.doi.org/10.1186/s40064-016-3498-1. PMid:27812439.
 

64b58b94a953953df8080642 gp Articles

Gest. Prod.

Share this page
Page Sections