Gestão & Produção
https://www.gestaoeproducao.com/article/doi/10.1590/1806-9649-2021v28e77
Gestão & Produção
Artigo Original

Maturity of project teams and the accuracy of the delivered projects in achieving goals

Francisco Chagas; Francisco Uchoa Passos; Paulo Figueiredo

Downloads: 2
Views: 740

Abstract

Abstract:: The objective of this study is to assess the association of project teams maturity with the accuracy of delivered projects in achieving project goals of a contracting manufacture company. This is a qualitative and quantitative empirical study with an explanatory approach. Eighteen project teams, comprising 122 professionals and 71 completed projects, were studied, aiming to correlate the maturity of teams with the accuracy of the performance of delivered projects. Evidence of a positive association between team maturity and the accuracy in achieving deadline and conformity goals was found. The importance of project team maturity as it relates to achieving pre-established performance targets was revealed. In addition to developing an original metric to measure maturity, this study uses the degree of achievement of goals - not simply linear gains in cost, conformity and time - as a project performance metric. Future studies should focus assertively on the goal achievement metric used here rather than on the diffuse search for vague performance maximization.

Keywords

Project team maturity, Project management, Performance

Referências

Abd-Karim, S. B., Rahmin, R. A. A., Danuri, M. S. M., & Mohamed, O. (2014). Developing the value management maturity model (VM3©). Journal of Design and Built Environment, 14(1), 1-10.

Albert, M., Spang, K., & Balve, P. (2018). Project success assessment-business and individual perspectives. In International Project Management Association Research Conference 2017. Sydney: UTS ePRESS. http://dx.doi.org/10.5130/pmrp.ipmarc2017.5580.

Alias, Z., Zawawi, E. M. A., Yusof, K., & Aris, N. M. (2014). Determining critical success factors of project management practice: a conceptual framework. Procedia: Social and Behavioral Sciences, 153, 61-69. http://dx.doi.org/10.1016/j.sbspro.2014.10.041.

Anantatmula, V., & Rad, P. (2013). Linkages among project management maturity, PMO, and project success. In Engineering, Technology and Innovation (ICE) & IEEE International Technology Management Conference (pp. 1-12). New York: IEEE.

Andersen, E. S., & Jessen, S. A. (2003). Project maturity in organisations. International Journal of Project Management, 21(6), 457-461. http://dx.doi.org/10.1016/S0263-7863(02)00088-1.

Archibald, R. D., & Voropaev, V. I. (2003). Commonalities and differences in project management around the world: a survey of project categories and life cycles. In ESC Lille International PM Workshops/IW. Paris: ESC Lille.

Aubry, M. (2015). project management office transformations: direct and moderating effects that enhance performance and maturity. Project Management Journal, 46(5), 19-45. http://dx.doi.org/10.1002/pmj.21522.

Badewi, A. (2016). The impact of Project Management (PM) and Benefits Management (BM) practices on project success: towards developing a project benefits governance framework. International Journal of Project Management, 34(4), 761-778. http://dx.doi.org/10.1016/j.ijproman.2015.05.005.

Bakker, K., Boonstra, A., & Wortmann, H. (2010). Does risk management contribute to IT project success? A meta-analysis of empirical evidence. International Journal of Project Management, 28(5), 493-503. http://dx.doi.org/10.1016/j.ijproman.2009.07.002.

Berssaneti, F. T., & Carvalho, M. M. (2015). Identification of variables that impact project success in Brazilian companies. International Journal of Project Management, 33(3), 638-649. http://dx.doi.org/10.1016/j.ijproman.2014.07.002.

Botelho, A. S. (2002). Os indicadores e desempenho e o piloto automático. Centro da Qualidade, Segurança e Produtividade. Retrieved in 2019, November 19, from http://www.qsp.org.br/biblioteca/os_indicadores.shtml

Boynton, A. C., & Zmud, R. W. (1984). An assessment of critical success factors. Sloan Management Review, 25(4), 17-27.

Bryde, D. J. (2003). Modelling project management performance. International Journal of Quality & Reliability Management, 20(2), 229-254. http://dx.doi.org/10.1108/02656710310456635.

Caldeira, J. (2012). 100 indicadores da gestão (1. ed.). Coimbra: Actual.

Callegari-Jacques, S. M. (2009). Bioestatística: princípios e aplicações. São Paulo: Artmed.

Carvalho, M. M., Patah, L. A., & Bido, D. S. (2015). Project management and its effects on project success: cross-country and cross-industry comparisons. International Journal of Project Management, 33(7), 1509-1522. http://dx.doi.org/10.1016/j.ijproman.2015.04.004.

Chan, A. P. C., & Chan, A. P. L. (2004). Key performance indicators for measuring construction success. Benchmarking, 11(2), 203-221. http://dx.doi.org/10.1108/14635770410532624.

Crawford, J. K. (2006). Project management maturity model. Boca Raton: Auerbach Publications. http://dx.doi.org/10.1201/9780849379468.

Davis, K. (2014). Different stakeholder groups and their perceptions of project success. International Journal of Project Management, 32(2), 189-201. http://dx.doi.org/10.1016/j.ijproman.2013.02.006.

De Wit, A. (1988). Measurement of project success. International Journal of Project Management, 6(3), 164-170. http://dx.doi.org/10.1016/0263-7863(88)90043-9.

Detzen, N., Verbeeten, F. H., Gamm, N., & Möller, K. (2018). Formal controls and team adaptability in new product development projects. Management Decision, 56(7), 1541-1558. http://dx.doi.org/10.1108/MD-07-2017-0692.

Eyiah-Botwe, E., Aigbavboa, C., & Thwala, W. D. (2016). Mega construction projects: using stakeholder management for enhanced sustainable construction. American Journal of Engineering Research, 5(5), 80-86.

Fernandez, D. J., & Fernandez, J. D. (2008). Agile project management: agilism versus traditional approaches. Journal of Computer Information Systems, 49(2), 10-17.

Fortune, J., & White, D. (2006). Framing of project critical success factors by a systems model. International Journal of Project Management, 24(1), 53-65. http://dx.doi.org/10.1016/j.ijproman.2005.07.004.

Fuzissaki, M. A., Santos, C. B., Almeida, A. M., Gozzo, T. O., & Clapis, M. J. (2016). Validação semântica de instrumento para identificação da prática de enfermeiros no manejo das radiodermatites. Revista Eletrônica de Enfermagem, 18, e1142. http://dx.doi.org/10.5216/ree.v18.35164.

Golse, B., De Mijolla-Mellor, S., & Perron, R. (Eds.). (2005). Dictionnaire international de la psychanalyse: concepts, notions, biographies, oeuvres, événements, institutions (Vol. 1). Paris: Hachette Littératures.

Grant, K. P., & Pennypacker, J. S. (2006). Project management maturity: an assessment of project management capabilities among and between selected industries. IEEE Transactions on Engineering Management, 53(1), 59-68. http://dx.doi.org/10.1109/TEM.2005.861802.

Ibbs, C. W., & Kwak, Y. H. (2000). Assessing project management maturity. Project Management Journal, 31(1), 32-43. http://dx.doi.org/10.1177/875697280003100106.

Ika, L. A. (2009). Project success as a topic in project management journals. Project Management Journal, 40(4), 6‐19. http://dx.doi.org/10.1002/pmj.20137.

Ilieş, L., Crişan, E., & Mureşan, I. N. (2010). Best practices in project management. Review of International Comparative Management, 11(1), 43-51.

Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and project success in different project governance contexts. International Journal of Project Management, 33(6), 1377-1392. http://dx.doi.org/10.1016/j.ijproman.2015.03.005.

Kerzner, H. (2001). Project management: a systems approach to planning, scheduling and controlling (7th ed.). New York: John Wiley & Sons.

Kerzner, H. (2006). Project management: a systems approach to planning, scheduling, and controlling (9th ed). New Jersey: John Wiley & Sons.

Kerzner, H. (2011). Gerenciamento de projetos: uma abordagem sistêmica para planejamento, programação e controle (10. ed.). São Paulo: Edgard Blucher.

Kutner, M. H., Nachtsheim, C. J., Neter, J., & Li, W. (2005): Simple linear regression. In M. H. Kutner, C. J. Nachtsheim, J. Neter & W. Li (Eds.), Applied linear statistical models (5th ed., pp. 1-87). New York: McGraw-Hill.

Lai, C. Y., Hsu, J. S. C., & Li, Y. (2018). Leadership, regulatory focus and information systems development project team performance. International Journal of Project Management, 36(3), 566-582. http://dx.doi.org/10.1016/j.ijproman.2017.11.001.

Lappe, M., & Spang, K. (2014). Investments in project management are profitable: a case study-based analysis of the relationship between the costs and benefits of project management. International Journal of Project Management, 32(4), 603-612. http://dx.doi.org/10.1016/j.ijproman.2013.10.005.

Lehman, A. (2005). Jmp for basic univariate and multivariate statistics: a step-by-step guide (123 p.). Cary: SAS Press.

Lim, C. S., & Mohamed, M. (1999). Criteria of project success: an exploratory re-examination. International Journal of Project Management, 17(4), 243-248. http://dx.doi.org/10.1016/S0263-7863(98)00040-4.

Lipovetsky, S., Tishler, A., Dvir, D., & Shenhar, A. (1997). The relative importance of project success dimensions. R & D Management, 27(2), 97-106. http://dx.doi.org/10.1111/1467-9310.00047.

Lopes, D. (2009). Critérios de avaliação do desempenho de gerenciamento de projetos: uma abordagem de estudos de casos (Dissertação de mestrado). Universidade de São Paulo, São Paulo.

Miklosik, A. (2015). Improving project management performance through capability maturity measurement. Procedia Economics and Finance, 30, 522-530. http://dx.doi.org/10.1016/S2212-5671(15)01264-2.

Moraes, R. O., & Kruglianskas, I. (2010). Projetos de TI: maturidade × desempenho. Revista de Administração e Inovação, 7(2), 22-33.

Morlhon, R., Pellerin, R., & Bourgault, M. (2014). Building Information Modeling implementation through maturity evaluation and Critical Success Factors management. Procedia Technology, 16, 1126-1134. http://dx.doi.org/10.1016/j.protcy.2014.10.127.

Müller, R., & Jugdev, K. (2012). Critical success factors in projects: Pinto, Slevin, and Prescott: the elucidation of project success. International Journal of Managing Projects in Business, 5(4), 757-775. http://dx.doi.org/10.1108/17538371211269040.

Müller, R., & Turner, R. (2007). The influence of project managers on project success criteria and project success by type of project. European Management Journal, 25(4), 298-309. http://dx.doi.org/10.1016/j.emj.2007.06.003.

Munns, A. K., & Bjeirmi, B. F. (1996). The role of project management in achieving project success. International Journal of Project Management, 14(2), 81-87. http://dx.doi.org/10.1016/0263-7863(95)00057-7.

Nenni, M. E., Arnone, V., Boccardelli, P., & Napolitano, I. (2014). How to increase the value of the project management maturity model as a business-oriented framework. International Journal of Engineering Business Management, 6, 8. http://dx.doi.org/10.5772/58292.

Papke-Shields, K. E., Beise, C., & Quan, J. (2010). Do project managers practice what they preach, and does it matter to project success? International Journal of Project Management, 28(7), 650-662. http://dx.doi.org/10.1016/j.ijproman.2009.11.002.

Pasian, B. (2014). Extending the concept and modularization of project management maturity with adaptable, human and customer factors. International Journal of Managing Projects in Business, 7(2), 186-214. http://dx.doi.org/10.1108/IJMPB-01-2014-0006.

Pinto, J. K., & Mantel, S. J. (1990). The causes of project failure. IEEE Transactions on Engineering Management, 37(4), 269-276. http://dx.doi.org/10.1109/17.62322.

Pinto, J. K., & Slevin, D. P. (1987). Critical factors in successful project implementation. IEEE Transactions on Engineering Management, EM-34(1), 22-27. http://dx.doi.org/10.1109/TEM.1987.6498856.

Prado, D. (2008). Maturidade em gerenciamento de projetos. Belo Horizonte: INDG Tecnologia e Serviços Ltda.

Prado, D. S. (2010). Maturidade em gerenciamento de projetos (2. ed., Série Gerência de Projetos, No. 7). Belo Horizonte: INDG Tecnologia e Serviços Ltda.

Prado, D., & Oliveira, W. A. (2014a). Maturidade em gerenciamento de projetos: relatório geral. Retrieved in 2019, October 15, from www.maturityresearch.com

Prado, D., & Archibald, R. (2014b). Pesquisa sobre maturidade em gerenciamento de projetos. Relatório anual. Retrieved in 2019, October 17, from http://www.maturityresearch.com

Project Management Institute – PMI. (2013a). PMBOK: a guide to the project management body of knowledge (5th ed.). Pennsylvania: Project Management Institute.

Project Management Institute – PMI. (2013b). Organizational Project Management Maturity Model (OPM3) (3rd ed.). Newtown Square: Project Management Institute.

Ram, J., Corkindale, D., & Wu, M.-L. (2013). Implementation critical success factors (CSFs) for ERP: do they contribute to implementation success and post-implementation performance? International Journal of Production Economics, 144(1), 157-174. http://dx.doi.org/10.1016/j.ijpe.2013.01.032.

Rockart, J. F., Ball, L., & Bullen, C. V. (1982). Future role of the information systems executive. Management Information Systems Quarterly, 1982(spe), 1-14. http://dx.doi.org/10.2307/248989.

Santos, L. G. C., & Martins, M. R. (2008). Análise da influência da evolução na maturidade em gerenciamento no desempenho dos projetos. In Anais do XV Simpósio de Engenharia de Produção. Bauru: UNESP.

Santos, L. (2009). Análise da influência da evolução na maturidade em gerenciamento de projetos no desempenho dos projetos (Dissertação de mestrado). Universidade de São Paulo, São Paulo. http://dx.doi.org/10.11606/D.3.2009.tde-20082009-152815.

Shenhar, A. J., & Dvir, D. (2007). Reinventing project management: the diamond approach to successful growth and innovation. Boston: Harvard Business Review Press.

Shenhar, A. J., Dvir, D., Levy, O., & Maltz, A. C. (2001). Project success: a multidimensional strategic concept. Long Range Planning, 34(6), 699-725. http://dx.doi.org/10.1016/S0024-6301(01)00097-8.

Silva, S. D., Jr. (2009). Relações entre os fatores críticos para a maturidade em gerenciamento de projetos e a gestão estratégica organizacional (Dissertação de mestrado). Pontifícia Universidade Católica do Rio Grande do Sul, Porto Alegre.

Silveira, G. A., Sbragia, R., & Kruglianskas, I. (2013). Fatores condicionantes do nível de maturidade em gerenciamento de projetos: um estudo empírico em empresas brasileiras. Revista ADM, 48(3), 574.

Souza, H. J. C., Salomon, V. A. P., & Silva, C. E. S. (2010). Sistema de medição de desempenho para gerenciamento de projetos como meio para evolução dos níveis de maturidade. Revista P&D em Engenharia de Produção, 8(1), 38-43.

Souza, T. F., & Gomes, C. F. S. (2015). Estudo bibliométrico dos principais modelos de maturidade em gerenciamento de projetos. Perspectivas em Gestão & Conhecimento, 5(1), 5-26.

Taherdoost, H., & Keshavarzsaleh, A. (2016). Critical factors that lead to projects’ success/failure in global marketplace. Procedia Technology, 22, 1066-1075. http://dx.doi.org/10.1016/j.protcy.2016.01.151.

Thamhain, H. J. (2004). Linkages of project environment to performance: lessons for team leadership. International Journal of Project Management, 22(7), 533-544. http://dx.doi.org/10.1016/j.ijproman.2004.04.005.

Tiossi, F. M., & Gasparato, F. (2017). Gestão de projetos e seus modelos de maturidade. Revista Eletrônica Organizações e Sociedade, 5(4), 104-115.

Toor, S.-R., & Ogunlana, S. O. (2010). Beyond the ‘iron triangle’: stakeholder perception of key performance indicators (KPIs) for large-scale public sector development projects. International Journal of Project Management, 28(3), 228-236. http://dx.doi.org/10.1016/j.ijproman.2009.05.005.

Westerveld, E. (2003). The Project Excellence Model®: linking success criteria and critical success factors. International Journal of Project Management, 21(6), 411-418. http://dx.doi.org/10.1016/S0263-7863(02)00112-6.

Wheelwright, S. C., & Clark, K. B. (1992). Revolutionizing product development: quantum leaps in speed, efficiency, and quality. New York: Free Press.

Yang, J.-B., & Peng, S.-C. (2008). Development of a customer satisfaction evaluation model for construction project management. Building and Environment, 43(4), 458-468. http://dx.doi.org/10.1016/j.buildenv.2006.07.044.
 

617c1eaaa95395242f24baa3 gp Articles

Gest. Prod.

Share this page
Page Sections