Gestão & Produção
https://www.gestaoeproducao.com/article/doi/10.1590/0104-530x3672-19
Gestão & Produção
Original Article

Application of a diagnostic framework based on the concepts of Workload Control to identify the problems related to the delivery reliability in a company of the aeronautical maintenance sector

Aplicação de um framework de diagnostico baseado nos conceitos de Workload Control para identificação dos problemas relacionados à confiabilidade de entrega em uma empresa do setor de manutenção aeronáutica

Tatiana Kimura Kodama; Matthias Thürer; Moacir Godinho Filho

http://dx.doi.org/10.1590/0104-530x3672-19 Gest. Prod., vol.26, n4, p.0, 2019
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Abstract

Abstract The improvement in the performance of delivery reliability in Make-To-Order (MTO) companies is an important competitive criterion in the current market environment. This research investigates how a diagnostic framework can be used to identify how delivery reliability is influenced by Production Planning and Control (PPC) decisions. For the development of this research, a case study was carried out in two workshops of a company of the aeronautical maintenance sector. In the workshops studied, delivery reliability performance is influenced by the erroneous determination of due dates (focus on DP-Date time Promissing), with the capabilities being overestimated. The main contribution of the application framework presented is an aggregate analysis of the behavior of the lateness in a certain period of time. Future research should develop criteria for subset creation and further study the framework in order to improve it.

Keywords

Delivery reliability, Production planning control, Shop floor supervision

Resumo

Resumo A melhoria no desempenho da confiabilidade de entrega em empresas que produzem por encomenda (Make-to- Order- MTO) é um importante critério competitivo na atual conjuntura de mercado. Esta pesquisa investiga como um framework de diagnostico pode ser usado para identificar como a confiabilidade de entrega é influenciada pelas decisões de Planejamento e Controle da Produção (PCP). Para o desenvolvimento desta pesquisa, realizou-se um estudo de caso em duas oficinas de uma empresa do setor de manutenção aeronáutica. Nas oficinas estudadas, o desempenho da confiabilidade de entrega é influenciado pela determinação errônea das datas de entrega (foco em DP- Date Promissing), sendo as capacidades superestimadas. A principal contribuição da aplicação framework apresentado é uma análise agregada do comportamento dos atrasos em um determinado período de tempo. As pesquisas futuras devem desenvolver critérios para a criação de subsets e estudar mais profundamente o framework com o intuito de aprimorá-lo.

Palavras-chave

Confiabilidade, Planejamento e controle da produção, Supervisão de chão-de-fábrica

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