Passageiros com deficiência no transporte aéreo brasileiro: diferentes atores, perspectivas semelhantes
Passengers with disabilities in the Brazilian air transport: different actors and similar perspectives
Talita Naiara Rossi da Silva; Jerusa Barbosa de Souza Guarda; Larissa Lunardon Gomes da Silva; Julia Pierre Figueiredo; Nilton Luiz Menegon
Resumo
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Abstract
Abstract: Changes in the world’s perception of disability seek the promotion of social inclusion and participation of people with disabilities in all contexts and activities. However, there are numerous barriers in air transport that may make travel difficult for passengers with disabilities. Therefore, this study aimed to understand the experiences of passengers with disabilities in the Brazilian air transport from the perspective of different actors including professionals who work in associations that provide services to people with disabilities, reference rehabilitation centers, public agencies, and air travelers with disabilities. Twenty semi-structured interviews were conducted between 2012 and 2013 with these participants. The results indicated that passengers with disabilities face an array of challenges and difficulties during all stages of air travel, including factors associated with airports, aircrafts, and airline procedures and services. Therefore, it is suggested that further studies involving air travel users are carried out aiming at fully understanding their real needs and finding solutions to ensure independence and safety in the use of this means of transport.
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Referencias
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