Sistematização da implementação de outsourcing logístico por meio de práticas de gestão de projetos
Systematization of logistics outsourcing implementation through project management practices
João Batista de Camargo Junior; Silvio Roberto Ignácio Pires
Resumo
Palavras-chave
Abstract
Abstract:: The logistics outsourcing, applied as one of the Supply Chain Management (SCM) practices, has proven to be effective for building competitive advantages within organizations. The academic literature has contributed to this initiative especially relating its concepts with Transaction Cost Economics (TCE) and Resource-Based View (RBV) theories. However, few papers discussed the effectiveness on the implementation of the partnership, in other words, the moment in which the partnership begins to work in practice. Through an exploratory study, this paper proposes a systematization of logistics outsourcing implementation. The proposition is based on Project Management knowledge and improved by a verification process conducted through interviews with professionals who have gone through or are going through the transfer of logistics processes in their respective businesses. The results indicate that the proposed systematization is applicable in the corporate environment, especially to aid the understanding of the involved professionals regarding the necessary work to be done.
Keywords
Referencias
Bourlakis, M., & Melewar, T. C. (2011). Marketing perspectives of logistics service providers: present and future research directions. European Journal of Marketing, 45(3), 300-310. http://dx.doi.org/10.1108/03090561111107203.
Daugherty, P. J. (2011). Review of logistics and supply chain relationship literature and suggested research agenda. International Journal of Physical Distribution & Logistics Management, 41(1), 16-31. http://dx.doi.org/10.1108/09600031111101402.
Diabat, A., Khreishah, A., Kannan, G., Panikar, V., & Gunasekaran, A. (2013). Benchmarking the interactions among barriers in third-party logistics implementation: An ISM approach. Benchmarking: An International Journal, 20(6), 805-824. http://dx.doi.org/10.1108/BIJ-04-2013-0039.
Ellram, L. M. (1995). A managerial guideline for the development and implementation of purchasing partnerships. International Journal of Purchasing and Materials Management, 31(2), 10-16.
Ellram, L. M., Tate, W. L., & Billington, C. (2008). Offshore outsourcing of professional services: a transaction cost economics perspective. Journal of Operations Management, 26(2), 148-163. http://dx.doi.org/10.1016/j.jom.2007.02.008.
Farrell, M. (2010). Developing a framework for measuring outsourcing performance. In LRN Conference. Leeds: University of Leeds.
Figueiredo, K. F., & Mora, D. M. M. (2009). A segmentação dos operadores logísticos no mercado brasileiro de acordo com suas capacitações para oferecer serviços. RAC Eletrônica, 3, 81-107.
Franceschini, F., et al. (2004). Um modelo para a terceirização: como uma empresa pode monitorar e administrar seu terceirizado em todas as etapas que requerem tomada de decisões. HSM Management, 1, 74-80.
Hsiao, H. I., van der Vorst, J. G. A. J., Kemp, R. G. M., & Omta, S. W. F. O. (2010). Developing a decision-making framework for levels of logistics outsourcing in food supply chain networks. International Journal of Physical Distribution & Logistics Management, 40(5), 395-414. http://dx.doi.org/10.1108/09600031011052840.
Jiang, B., & Qureshi, A. (2006). Research on outsourcing results: current literature and future opportunities. Management Decision, 44(1), 44-55. http://dx.doi.org/10.1108/00251740610641454.
Kerzner, H. R. (2010). Project management-best practices: achieving global excellence (2. ed.). Hoboken: John Wiley & Sons.
Kerzner, H. R. (2013). Project management: a systems approach to planning, scheduling, and controlling (11. ed.). Hoboken: John Wiley & Sons.
Lakatos, E. M., & Marconi, M. A. (2010). Fundamentos de metodologia científica (7. ed.). São Paulo: Atlas.
Langley, J. (2013). Third-party logistics study. In 17th Annual Study on the State of Logistics Outsourcing. Capgemini.
Lau, K. H., & Zhang, J. (2006). Drivers and obstacles of outsourcing practices in China. International Journal of Physical Distribution & Logistics Management, 36(10), 776-792. http://dx.doi.org/10.1108/09600030610714599.
McIvor, R., Humphreys, P., McKittrick, A., & Wall, T. (2009). Performance management and the outsourcing process: lessons from a financial services organisation. International Journal of Operations & Production Management, 29(10), 1025-1048. http://dx.doi.org/10.1108/01443570910993474.
McIvor, R. (2005). The outsourcing process: strategies for evaluation and management. Cambridge: Cambridge University Press. http://dx.doi.org/10.1017/CBO9780511543425.
McIvor, R. (2008). What is the right outsourcing strategy for your process? European Management Journal, 26(1), 24-34. http://dx.doi.org/10.1016/j.emj.2007.08.008.
Momme, J., & Hvolby, H. (2002). An outsourcing framework: action research in the heavy industry sector. European Journal of Purchasing & Supply Management, 8(4), 185-196. http://dx.doi.org/10.1016/S0969-7012(02)00003-5.
Neves, L. W. A., Hamacher, S., & Scavarda, L. F. (2014). Outsourcing from the perspectives of TCE and RBV: a multiple case study. Produção, 24(3), 687-699.
Pires, S. R. I. (2009). Gestão da Cadeia de Suprimentos (Supply Chain Management): conceitos, estratégias, práticas e casos (2. ed.). São Paulo: Atlas.
Project Management Institute – PMI. (2013). A guide to the project management body of knowledge (5. ed.). Pennsylvania: PMI Publishing Division.
Rumelt, R. P. (1984). Towards a strategic theory of the firm. Competitive Strategic Management, 26, 556-570.
Silva, E. L., & Menezes, E. M. (2005). Metodologia da pesquisa e elaboração de dissertação (4. ed.). Florianópolis: UFSC. 138 p. Recuperado em 13 de novembro de 2013, de http://www.portaldeconhecimentos.org.br/index.php/por/content/view/full/10232
Skjoett-Larsen, T. (2000). Third party logistics-from an interorganizational point of view. International Journal of Physical Distribution & Logistics Management, 30(2), 112-127. http://dx.doi.org/10.1108/09600030010318838.
Tsai, M., Lai, K., Lloyd, A. E., & Lin, H.-J. (2012). The dark side of logistics outsourcing - Unraveling the potential risks leading to failed relationships. Transportation Research Part E, Logistics and Transportation Review, 48(1), 178-189. http://dx.doi.org/10.1016/j.tre.2011.07.003.
Vernalha, H. B., & Pires, S. R. I. (2005). Um modelo de condução do processo de outsourcing e um estudo de caso na indústria de processamento químico. Revista Produção, 15(2), 273-285. http://dx.doi.org/10.1590/S0103-65132005000200011.
Williamson, O. E. (1985). The economic institutions of capitalism. New York: The Free Press.
Wong, C. Y., & Karia, N. (2010). Explaining the competitive advantage of logistics service providers: a resource-based view approach. International Journal of Production Economics, 128(1), 51-67. http://dx.doi.org/10.1016/j.ijpe.2009.08.026.
Wullenweber, K., Jahner, S., & Krcmar, H. (2008). Relational risk mitigation: the relationship approach to mitigating risks in business process outsourcing. In Proceedings of the 41st Annual Hawaii International Conference on System Sciences (pp. 438-438).
Zacharia, Z. G., Sanders, N. R., & Nix, N. W. (2011). The emerging role of the third‐party logistics provider as orchestrator. Journal of Business Logistics, 32(1), 40-54. http://dx.doi.org/10.1111/j.2158-1592.2011.01004.x.
Zhu, Z., Hsu, K., & Lillie, J. (2001). Outsourcing–a strategic move: the process and the ingredients for success. Management Decision, 39(5), 373-378. http://dx.doi.org/10.1108/EUM0000000005473.
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email