O Processo de Gestão do Conhecimento: uma pesquisa teórico-conceitual
Knowledge Management Process: a theoretical-conceptual research
Rodrigo Valio Dominguez Gonzalez; Manoel Fernando Martins
Resumo
Palavras-chave
Abstract
Abstract:: Knowledge Management (KM) is a subject that has aroused the interest of many researchers in the last decade, being great part of contributions driven by steps, named KM process. Because it is an embracing theme, publications about KM process have multidisciplinary contributions and, thus, this research aims to conceptualize this process, analyzing the main approach that guides the study of each stage, and also, to raise the main publications on the subject, classifying them as to their contribution area. To reach these goals, this article is oriented by a theoretical-conceptual research, in which 71 articles were studied. The results indicate that the KM process consists of four stages: acquisition, storage, distribution, and use of knowledge. In the acquisition phase, the studied themes are organizational learning, knowledge inception, creative process and knowledge transformation. In the storage phase, the contributions deal with a person, an organization and information technology, while in the distribution phase the studies concentrate in social contact themes, practice community and sharing via information technology. And, finally, in the use phase, we address the form of use, dynamic capacity and retrieval and knowledge transformation.
Keywords
Referências
Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: conceptual foundations and research issues. Management Information Systems Quarterly, 25(1), 107-136. http://dx.doi.org/10.2307/3250961.
Alvesson, M., & Kärreman, D. (2001). Odd couple: making sense of the curious concept of knowledge management. Journal of Management Studies, 38(7), 995-1018. http://dx.doi.org/10.1111/1467-6486.00269.
Anand, J., Oriani, R., & Vassolo, R. S. (2010). Alliance activity as a dynamics capability in the face of a discontinuous technological change. Organization Science, 21(6), 1213-1232. http://dx.doi.org/10.1287/orsc.1090.0502.
Argote, L., Mcevily, B., & Reagans, R. (2003). Managing knowledge in organizations: an integrative framework and review of emerging themes. Management Science, 49(4), 571-582. http://dx.doi.org/10.1287/mnsc.49.4.571.14424.
Augier, M., & Teece, D. J. (2009). Dynamic capabilities and the role of managers in business strategy and economic performance. Organization Science, 20(2), 410-421. http://dx.doi.org/10.1287/orsc.1090.0424.
Bhatt, G. D. (2002). Management strategies for individual knowledge and organizational knowledge. Journal of Knowledge Management, 6(1), 31-39. http://dx.doi.org/10.1108/13673270210417673.
Boh, W. F., Nguyen, T. T., & Xu, Y. (2013). Knowledge transfer across dissimilar cultures. Journal of Knowledge Management, 17(1), 29-46. http://dx.doi.org/10.1108/13673271311300723.
Boisot, M. H. (1998). Information space: a framework for learning in organizations, institutions and culture. London: Routledge.
Brown, J. S., & Duguid, P. (2001). Knowledge and organization: a social-practice perspective. Organization Science, 12(2), 198-213. http://dx.doi.org/10.1287/orsc.12.2.198.10116.
Carlile, P. R., & Rebentisch, E. S. (2003). Into the black box: the knowledge transformation cycle. Management Science, 49(9), 1180-1195. http://dx.doi.org/10.1287/mnsc.49.9.1180.16564.
Chung, H. F. L., Yang, Z., & Huang, P. H. (2015). How does organizational learning matter in strategic business performance? The contingency role of guanxi networking. Journal of Business Research, 68(6), 1216-1224. http://dx.doi.org/10.1016/j.jbusres.2014.11.016.
Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152. http://dx.doi.org/10.2307/2393553.
Cormican, K., & O’Sullivan, D. A. (2003). Collaborative knowledge management tool for product innovation management. International Journal of Technology Management, 26(1), 53-68. http://dx.doi.org/10.1504/IJTM.2003.003144.
Crossan, M., Lane, H. W., & White, R. E. (1999). An organizational learning framework: from intuition to institution. Academy of Management Review, 24(3), 522-537.
Dijk, A., Hendriks, P., & Romo-Leroux, I. (2016). Knowledge sharing and social capital in globally distributed execution. Journal of Knowledge Management, 20(2), 327-342. http://dx.doi.org/10.1108/JKM-07-2015-0268.
Durst, S., & Edvardsson, I. R. (2012). Knowledge management in SMEs: a literature review. Journal of Knowledge Management, 16(6), 879-903. http://dx.doi.org/10.1108/13673271211276173.
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they? Strategic Management Journal, 21(10), 1105-1121. http://dx.doi.org/10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E.
El Louadi, M., & Tounsi, I. (2008). Do organizational memory and information technology interact to affect organization information needs and provision? International Journal of Knowledge Management, 4(4), 21-39. http://dx.doi.org/10.4018/jkm.2008100102.
Faraj, S., & Johnson, S. L. (2011). Network exchange patterns in online communities. Organization Science, 22(6), 1464-1480. http://dx.doi.org/10.1287/orsc.1100.0600.
Forza, C. (2002). Survey research in operations management: a processo-based perspective. International Journal of Operations & Production Management, 22(2), 152-194. http://dx.doi.org/10.1108/01443570210414310.
Freeze, R. D., & Kulkarni, U. (2007). Knowledge management capability: defining knowledge assets. Journal of Knowledge Management, 11(6), 94-109. http://dx.doi.org/10.1108/13673270710832190.
Ganzaroli, A., De Noni, I., Orsi, L., & Belussi, F. (2016). The combined effect of technological relatedness and knowledge utilization on explorative and exploitative invention performance post-M&A. European Journal of Innovation Management, 19(2), 167-188.
Gao, F., Li, M., & Clarke, S. (2008). Knowledge, management, and knowledge management in business operations. Journal of Knowledge Management, 12(, 2), 3-17. http://dx.doi.org/10.1108/13673270810859479.
Garicano, L., & Wu, Y. (2012). Knowledge, communication, and organizational capabilities. Organization Science, 23(5), 1382-1397. http://dx.doi.org/10.1287/orsc.1110.0723.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). knowledge management: an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 184-214.
Gonzalez, R. V. D., Martins, M. F., & Toledo, J. C. (2014). Mapping the organizational factors that support knowledge management in the Brazilian automotive industry. Journal of Knowledge Management, 18(1), 611-630.
Gonzalvez, M. A. A., Toledo, O. A. C., & Rodriguez, A. R. I. (2014). The management and construction of knowledge as an innovation strategy for collaborative learning through the use and creation of learning communities and networks. International Journal of Knowledge Management, 10(4), 38-49. http://dx.doi.org/10.4018/ijkm.2014100103.
Grant, R. M. (1996). Toward a knowledge-based theory of the firm. Strategic Management Journal, 17, 109-122.
Holmqvist, M. (2004). Experiential learning processes of exploration and exploitation within and between organizations: an empirical study of product development. Organization Science, 15(1), 70-81. http://dx.doi.org/10.1287/orsc.1030.0056.
Huber, G. (1991). Organizational learning the contributing processes and the literatures. Organization Science, 2(1), 88-115. http://dx.doi.org/10.1287/orsc.2.1.88.
Hung, Y. C., Huang, S. M., Lin, Q. P., & Tsai, M. L. (2005). Critical factors in adopting a knowledge management system for the pharmaceutical industry. Industrial Management & Data Systems, 105(2), 164-183. http://dx.doi.org/10.1108/02635570510583307.
Huysman, M., & Wulf, V. (2006). IT to support knowledge sharing in communities, towards a social capital analysis. Journal of Information Technology, 21(1), 40-51. http://dx.doi.org/10.1057/palgrave.jit.2000053.
Hwang, E. H., Sinh, P. V., & Argote, L. (2015). Knowledge sharing in online communities: learning to cross geographic and hierarchical boundaries. Organization Science, 26(6), 1593-1611. http://dx.doi.org/10.1287/orsc.2015.1009.
Irani, Z., Sharif, A. M., & Love, P. E. D. (2009). Mapping knowledge management and organizational learning in support of organizational memory. International Journal of Production Economics, 122, 200-215.
Kakabadse, N. K., Kakabadse, A., & Kouzmin, A. (2003). Reviewing the Knowledge management: towards a taxonomy. Journal of Knowledge Management, 7(4), 75-91. http://dx.doi.org/10.1108/13673270310492967.
Kogut, B., & Zander, U. (1992). Knowledge of the firm, combinative capabilities and the replication of technology. Organization Studies, 3, 383-397.
Lave, J. (1998). Cognition in practice: mind, mathematics and culture in everyday life. Cambridge: Cambridge University Press.
Lee, C., & Yang, J. (2000). Knowledge value chain. Journal of Management Development, 19(9), 783-794. http://dx.doi.org/10.1108/02621710010378228.
Lee, J. H., & Kim, Y. G. (2001). A stage model of organizational knowledge management: a latent content analysis. Expert Systems with Applications, 20(3), 299-311. http://dx.doi.org/10.1016/S0957-4174(01)00015-X.
Lefebvre, V. M., Sorenson, D., Henchion, M., & Gellynck, X. (2016). Social capital and knowledge sharing performance of learning networks. International Journal of Information Management, 36(4), 570-579. http://dx.doi.org/10.1016/j.ijinfomgt.2015.11.008.
Levine, S. S., & Prietula, M. (2012). How knowledge transfer impacts performance: a mutilevel model of benefits and liabilities. Organization Science, 23(6), 1748-1766. http://dx.doi.org/10.1287/orsc.1110.0697.
Levy, M. (2011). Knowledge retention: minimizing organizational business loss. Journal of Knowledge Management, 15(4), 582-600. http://dx.doi.org/10.1108/13673271111151974.
Liao, C., Chuang, S. H., & To, P. L. (2011). How knowledge management mediates relationship between environment and organizational structure. Journal of Business Research, 64(7), 728-736. http://dx.doi.org/10.1016/j.jbusres.2010.08.001.
Liao, S., Wu, C., Hu, D., & Tsui, K. (2010). Relationships between knowledge acquisition, absorptive capacity and innovation capability: an empirical study on Taiwan’s financial and manufacturing industries. Journal of Information Science, 36(1), 19-35. http://dx.doi.org/10.1177/0165551509340362.
Lin, H. F. (2007). A stage model of knowledge management: an empirical investigation of process and effectiveness. Journal of Information Science, 33(6), 643-659. http://dx.doi.org/10.1177/0165551506076395.
Lopez, V. W. B., & Esteves, J. (2012). Acquiring external knowledge to avoid wheel re-invention. Journal of Knowledge Management, 17(1), 87-105. http://dx.doi.org/10.1108/13673271311300787.
Madsen, T. L., Mosakowski, E., & Zaheer, S. (2003). Knowledge retention and personnel mobility: the nondisruptive effects of inflows of experience. Organization Science, 14(2), 173-191. http://dx.doi.org/10.1287/orsc.14.2.173.14997.
Magnier-Watanable, R., & Senoo, D. (2008). Organizational characteristics as prescriptive factors of knowledge iniciatives. Journal of Knowledge Management, 12(1), 21-36. http://dx.doi.org/10.1108/13673270810852368.
Martín-de-Castro, G. (2015). Knowledge management and innovation in knowledge-based and high-tech industrial markets: the role of openness and absorptive capacity. Industrial Marketing Management, 47, 143-146.
Martins, E. C., & Meyer, H. W. J. (2012). Organizational and behavioral factors that influence knowledge retention. Journal of Knowledge Management, 16(1), 77-96. http://dx.doi.org/10.1108/13673271211198954.
Merat, A., & Bo, D. (2013). Strategic analysis of Knowledge firms: the links between knowledge management and leardership. Journal of Knowledge Management, 17(1), 3-15. http://dx.doi.org/10.1108/13673271311300697.
Miguel, P. A. C. (2007). Estudo de caso na engenharia de produção: estrutura e recomendações para sua condução. Produção, 17(1), 216-229.
Molina, V. B., Amado, J. B., & Arostegui, M. N. P. (2010). Managerial perceptions of the competitive environment and dynamic capabilities generation. Industrial Management & Data Systems, 110(9), 1355-1384.
Nelson, R., & Winter, S. (1982). An evolutionary theory of economic change. Cambridge: Belknap Press/Harvard University Press.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. New York: Oxford University Press.
Nooteboom, B., Van Haverbeke, W., Duysters, G., Gilsing, V., & Van de Oord, A. (2007). Optimal cognitive distance and absorptive capacity. Research Policy, 36(7), 1016-1034.
Pacharapha, T., & Ractham, V. V. (2012). Knowledge acquisition: the roles of perceived value of knowledge content and source. Journal of Knowledge Management, 16(5), 724-739. http://dx.doi.org/10.1108/13673271211262772.
Patterson, W., & Ambrosini, V. (2015). Configuring absorptive capacity as a key process for research intensive firms. Technovation, 36-37, 77-89. http://dx.doi.org/10.1016/j.technovation.2014.10.003.
Pinho, I., Rego, A., & Cunha, M. P. (2012). Improving knowledge management processes: a hybrid positive approach. Journal of Knowledge Management, 16(2), 215-242. http://dx.doi.org/10.1108/13673271211218834.
Polanyi, M. (1967). The tacit dimension. London: Routledge & Kegan Paul Ltd.
Poynder, R. (1998). Getting to the nuts and bolts of knowledge management. Information World Review, 135(20), 135-155.
Prahalad, C. K., & Hamel, G. (1990). The core competence of the corporation. Harvard Business Review, 68(3), 3-15.
Rothaermel, F. T., & Alexandre, M. T. (2009). Ambidexterity in technology sourcing: the moderating role of absorptive capacity. Organization Science, 20(4), 759-780.
Rowley, J. (2001). Knowledge management in pursuit of learning. The learning with knowledge cycle. Journal of Information Science, 27(4), 227-237. http://dx.doi.org/10.1177/016555150102700406.
Rusly, F. H., Sun, P. Y. T., & Corner, J. (2015). Change readiness: creating understanding and capability for the knowledge acquisition process. Journal of Knowledge Management, 19(6), 1204-1223. http://dx.doi.org/10.1108/JKM-02-2015-0092.
Schultze, U., & Leidner, D. E. (2002). Studying knowledge management in information systems research: discourses and theoretical assumptions. Management Information Systems Quarterly, 26(3), 213-242. http://dx.doi.org/10.2307/4132331.
Sheng, M. L., & Chien, I. (2016). Rethinking organizational learning orientation on radical and incremental innovation in high-tech firms. Journal of Business Research, 69(6), 2302-2308. http://dx.doi.org/10.1016/j.jbusres.2015.12.046.
Spender, J. (1996). Organizational knowledge, learning and memory: three concepts in search of a theory. Journal of Organizational Change Management, 9(1), 63-78. http://dx.doi.org/10.1108/09534819610156813.
Sveiby, K. E. (1997). A nova riqueza das organizações: gerenciando e avaliando patrimônios de conhecimento. Rio de Janeiro: Campus.
Swan, J., Newell, S., Scarbrough, H., & Hislop, D. (1999). Knowledge management and innovation: networks and networking. Journal of Knowledge Management, 3(4), 262-275. http://dx.doi.org/10.1108/13673279910304014.
Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfondations of (sustainable) entreprise performance. Strategic Management Journal, 28, 1319-1350.
Teece, D. J., Pisano, A., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. http://dx.doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z.
Thompson, M. P. A., & Walsham, G. (2004). Placing Knowledge management in context. Journal of Management Studies, 41(5), 725-747. http://dx.doi.org/10.1111/j.1467-6486.2004.00451.x.
Torugsa, N. A., & O’Donohue, W. (2016). Progress in innovation and knowledge management research: From incremental to transformative innovation. Journal of Business Research, 69(5), 1610-1614. http://dx.doi.org/10.1016/j.jbusres.2015.10.026.
Tsoukas, H. (1996). The firm as a distributed knowledge system: a constructionist approach. Strategic Management Journal, 17, 11-25.
Volberda, H. W., Foss, N. J., & Lyles, M. A. (2010). Absorbing the concept of absorptive capacity: how to realize its potential in the organization field. Organization Science, 21(4), 931-951. http://dx.doi.org/10.1287/orsc.1090.0503.
Vorakulpipat, C., & Rezgui, Y. (2008). An evolutionary and interpretative perspective to knowledge management. Journal of Knowledge Management, 12(3), 17-34. http://dx.doi.org/10.1108/13673270810875831.
Walsh, J. P., & Ungson, G. R. (1991). Organizational Memory. Academy of Management Review, 16(1), 57-91. http://dx.doi.org/10.5465/AMR.1991.4278992.
Yang, J. (2010). The knowledge management strategy and its effect on firm performance: a contingence analysis. International Journal of Production Economics, 125(2), 215-223. http://dx.doi.org/10.1016/j.ijpe.2010.03.012.
Yigitcanlar, T., Baum, S., & Horton, S. (2007). Attracting and retaining knowledge workers in knowledge cities. Journal of Knowledge Management, 11(5), 6-17. http://dx.doi.org/10.1108/13673270710819762.
Yuan, Y. C., Fulk, J., Monge, P. R., & Contractor, N. (2010). Expertise directory development, shared task interdependence, and strength of communication network ties as multilevel predictors of expertise exchange in transactive memory work groups. Communication Research, 37(1), 20-47. http://dx.doi.org/10.1177/0093650209351469.
Zack, M. H. (1999). Managing codified knowledge. Sloan Management Review, 40(4), 45-48.
Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339-351. http://dx.doi.org/10.1287/orsc.13.3.339.2780.
Facebook
Google+
Twitter
LinkedIn
Mendeley
StumbleUpon
CiteULike
Reddit
Email